Shipping policy

1. Processing Time:

  • All orders are processed and dispatched within 2-7 business days of receiving payment.
  • Orders placed after 12:00 PM EST on Fridays, weekends, and public holidays will be processed on the following business day.

2. Shipping Methods:

  • We offer standard and expedited shipping options to most locations within US.
  • Shipping rates and delivery times may vary depending on the destination and selected shipping method.
  • Customers can choose their preferred shipping option during checkout.

3. Shipping Rates:

  • Shipping rates are calculated based on the total weight of the order and the destination.
  • Rates for standard and expedited shipping will be displayed during the checkout process.

4. Estimated Delivery Times:

  • Standard Shipping: Estimated delivery within 7-10 business days.
  • Expedited Shipping: Estimated delivery within 2-5 business days.
  • Please note that delivery times are approximate and may vary depending on factors such as customs clearance and carrier delays.

5. Order Tracking:

  • Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your order using the provided tracking number on our website or through the carrier's website.

6. International Shipping:

  • We ship to some international destinations. However, please note that customs duties, taxes, and fees may apply depending on the destination country's regulations.
  • Customers are responsible for any additional charges incurred for customs clearance.

7. Order Status:

  • Customers can check the status of their order by logging into their account on our website.
  • Alternatively, you can contact our customer service team for assistance with order status inquiries.

8. Shipping Restrictions:

  • We are unable to ship to P.O. boxes or APO/FPO addresses.
  • Certain products may have shipping restrictions due to size, weight, or regulatory requirements. Please refer to product descriptions for more information.

9. Shipping Damage or Loss:

  • In the rare event that your order is damaged or lost in transit, please contact our customer service team immediately.
  • We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as soon as possible.

10. Contact Us:

  • If you have any questions or concerns about our shipping policy, please contact our customer service team for assistance.
  • You can reach us via email at mujeeb@universaleshop.us or by phone at +18132194506.